Aviation Management

       Eligibility criteria: Plus 2

AVIATION MANAGEMENT (1 yr)

The training programs under Aviation is conceptualized and designed by professionals to meet Industry Standards. The Curriculum is designed in a way to meet the below principles.

       1. Modified to meet exact Learning Needs
       2. Complete to meet Industry Needs
       3. Customized to encourage Student's engagement and interaction
The Learning Curriculum
A broad study of In-flight and Ground Handling Services and that defines the Functions and required Skills in Services and People Management within the Aviation Industry.
The framework is modeled to meet Airline Specifications and Standards that include:
In-Flight Services
Aviation Fundamentals, Standing Order , Announcement Delivery , Cabin Familiarization – Wide and Narrow Body Aircraft, Galley Management , Aviation Food and Beverage , Key -Performance Area , Meal Service Procedures , Meal Service Delivery , Dining Etiquette, Route Information , In-flight Sales Service Excellence & Service Recovery, Aviation Safety
Ground Handling Services
The program is designed to cover all essential aspects of Ground Handling:
Introduction to Airport Division, Aviation Fundamentals, Reservations : Baggage Screening and Queue Management, Check In Procedures, Baggage Make up Area, Security Hold Area and Boarding Gate, Boarding Gate Formalities and Announcements, Arrival Procedures, RAMP Management, Frequent Flyer Program, Basic Reservation and Check- in, Airport Familiarization Visit
Personality & Image Management includes
Grooming, Etiquette and Social Norms, Body Language and Communication, Basic and Advanced English
Guest Care Management
You will have the opportunity to learn and understand:
Role of the Service Provider, Know the Different Guest Profiles, Service Value Chain for Guest Delight, Redefine Courtesy Techniques in Guest Management, Specific Guest Engagement Skills, Communication Cue, Listening Acumen.